Jobs

Current Job Openings

BOX OFFICE COORDINATOR

Theatre Row is seeking a full-time Box Office Coordinator.  The Box Office Coordinator is the primary point of contact for day-to-day operations at the box office and is responsible for supporting the Audience Services Manager with all box office and ticketing needs. Successful candidates are excited about ticketing and patron services, have a strong attention to detail, and are familiar with both commercial and non-profit ticketing best practices.

The Box Office Coordinator is a 40hrs a week, non-exempt position that reports to the Audience Services Manager. The Box Office is open daily from noon to 6pm; and until 30 minutes past last curtain on nights with performances.  There are evening performances 6-7 days a week and 2-3 matinees weekly.  The Box Office staff includes a Full-time Audience Services Manager and two to four part-time Box Office Associates.

While the Audience Services Manager creates the schedule for all staff depending on show schedules, the Box Office Coordinator can expect to work primarily Wednesday through Sunday, Noon – 8pm. Holiday flexibility is necessary.

Responsibilities of the Box Office Coordinator include but are not limited to:

·        Selling and issuing tickets using the Spektrix ticketing system.
·        Aiding patrons including answering questions about the shows and the facility.
·        Supervising the Box Office Associates when the Audience Services Manager is not on site. Provides extra training to staff, as necessary.
·        Daily duties include maintaining of the box office records, weekly and daily reporting, collecting all cash and check payments made at the Box Office Window, updating price code and marketing codes, maintaining house seats, assisting with ADA compliance, coordinating all TDF/TKTS transactions, and closing-out/finalizing performances on a nightly basis by running and signing off on reports.
·        Supporting the communication of Box Office procedures and policies to production company General Managers, House Managers and Company Managers.
·        Responding to a high volume of email for current and upcoming shows.
·        Answering incoming phone calls for ticket purchases or customer service requests and processing accordingly.
·        Running “will call” and assisting with customer service questions and issues, including taking on the second window to assist with pick up and sales.
·        Acting as a liaison between company managers and/or General Managers and third-party sellers or papering services.
·        In the case of emergency, the Assistant Box Office Manager assists the House Manager with crowd control and is responsible for communicating procedures to the Box Office Staff.

Qualifications:

·  1-2 years’ experience in box office or house management.
·  Strong interpersonal and customer relations skills. Ability to create and sustain positive working relationships with theatre companies and staff.
·  Familiarity with Spektrix or demonstrated ability to learn new technology.
·  Ability to work under pressure.
·  Passionate about theatre arts.

Salary is $35-40k, commensurate with experience.  Medical and Dental benefits are included. To apply, please send cover letter and resume to: jobs@theatrerow.org. Resume and Cover Letter should each be one page or shorter and highlight applicant’s abilities in patron services and technical experience. Please do not send a headshot. No calls will be accepted.

Due to COVID-19 this position will begin remote. Candidates should expect to be in person in the New York City Metro area starting late summer. All employees of Theatre Row will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building.

 

ASSISTANT TECHNICAL DIRECTORS

Theatre Row is seeking up to three part-time Assistant Technical Directors. These positions support the Production and Building Operations Departments. Successful candidates are excited about theatre and have an interest in venue management.

The Assistant Technical Directors are part-time positions working between 10-20 hrs per week and report to the Technical Director with some supervision by the Associate Technical Director and House and Building Manager when needed. Theatre Row operates from 9:30am to 11:00pm, seven days a week, with the Assistant Technical Directors providing building coverage through 4-8 hr shifts.

Responsibilities of the Assistant Technical Directors include, but are not limited to:

· Assisting with rentals of Theatre Row’s lighting, sound, and other equipment.
· Technical support of current productions including load-in and strike.
· Troubleshooting building and production problems as they arise during shift.
· Assisting in the maintenance of the physical appearance of all properties under the BFA umbrella, including commercial and residential rental properties.
· Supporting with light janitorial duties, including as-needed spot cleaning, snow removal, and trash management when janitorial services are not available.
· Supporting House Manager during on duty hours when building is open to the public, and as needed, supports the House Manager in their work with patrons.

Qualifications:

· Must be able to carry up to 50lbs, sometimes while navigating multiple flights of stairs quickly.
· Have a working knowledge of standard theatrical lighting and sound equipment including ETC products, QLab, and analog Sound Mixers.
· Experience with handheld power tools and basic carpentry.
· Ability to prioritize, troubleshoot, and remain calm during emergencies or stressful situations.
· Familiarity with both commercial and non-profit theatre best practices.
· Team Player.

This position is paid $18 per hour and does not qualify for benefits.

The Assistant Technical Director reports to Theatre Row’s Technical Director.

To apply, please send cover letter and resume to: jobs@theatrerow.org. Resume and Cover Letter should each be one page or shorter and highlight applicant’s experience with production. Please do not send a headshot. No calls will be accepted.

All employees of Theatre Row will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building.

 

STAGE DOOR COORDINATOR

Theatre Row is seeking a full-time Stage Door Coordinator. This role is the primary receptionist for the organization and serves as an administrative assistant to the General Management department. Successful candidates are excited about welcoming guests and artists into the space, have strong attention to detail, and are interested in arts administration.

The Stage Door Coordinator is a 40hr a week, non-exempt position that reports to the General Manager. Theatre Row operates from 9:30am to 11:00pm, seven days a week, with the Stage Door Coordinator scheduled 9:00am-5:00pm, Monday through Friday. Part-time Stage Door Attendants support the Stage Door Coordinator on evenings and weekends.

Responsibilities of the Stage Door Coordinator include but are not limited to:

· Managing all stage door activity, which includes welcoming guests, vendors, and artists to Theatre Row as they arrive; directing visitors appropriately; providing basic information to guests; and managing the phone lines.
· Receiving and distributing mail daily, both for Theatre Row and for office tenants.
· Maintaining building security system by enforcing all safety procedures and controlling access via the stage door area. This includes managing sign-in, monitoring security cameras, and staying up-to-date and enforcing all COVID-19 protocols for visitors.
· Coordinating staffing of Stage Door Attendants for off-hour Stage Door coverage.
· Supporting the Studio Manager, including signing out rehearsal studio keys and collecting payments for rehearsal space when the Studio Manager is not available.
· Supporting the Assistant General Manager with inventory and ordering of supplies, tracking building work orders across departments, and coordinating outside vendors for repair and maintenance.
· Maintaining building documents including the Theatre Row master calendar, maintenance records, and rental files.
· In the case of emergency, the Stage Door Attendant assists the House Manager with crowd control.

Qualifications:

· Strong interpersonal and customer relations skills. Ability to create and sustain positive working relationships with theatre companies and staff.
· Proven work experience in similar role.
· Proficiency in Microsoft office suite.
· Excellent organizational skills.
· Ability to multi-task and work under pressure
· Ability to work self-directed with strong time-management skills.
· Familiarity with both commercial and non-profit theatre best practices is preferred.
· Interest in building management is a plus.
· Ability to move 20lb file boxes up one flight of stairs.

Salary range is $35 – 40k, commensurate with experience. Medical and dental benefits are included.

To apply, please send cover letter and resume to: jobs@theatrerow.org. Resume and Cover Letter should each be one page or shorter and highlight applicant’s experience in customer service and administrative work. Please do not send a headshot. No calls will be accepted.

Due to COVID-19 this position will begin remote. Candidates should expect to be in person in the New York City Metro area starting late summer. All employees of Theatre Row will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building.

 

Theatre Row is an equal opportunity employer. We do not discriminate in recruitment or employment on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity or gender expression, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status or any other characteristic protected by law.

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