Theatre Row is seeking up to four part-time Box-Office Associates. The Associates are responsible for handling window and phone sales as well as assisting with will call. Successful candidates are excited about ticketing and patron services, have a strong attention to detail, and are familiar with ticketing best practices.
Box Office associates are typically scheduled for 10-15 hours per week with a maximum of 20hrs per week. They report to the Audience Services Manager. The Box Office is open daily from noon to 5pm; and until 30 minutes past last curtain on nights with performances. There are evening performances 6-7 days a week and 2-3 matinees weekly. The Box Office staff includes a full-time Audience Services Manager and two to four part-time Box Office Associates.
This position is paid $16 per hour and does not qualify for benefits.
Responsibilities of the Box Office Associate include but are not limited to:
· Selling and issuing tickets using the Spektrix system
· Assisting will call for multiple shows nightly
· Answering patron questions about the building and facilities
· Maintaining filing system for the Theatre Row Box Office
· Answering incoming phone calls for ticket purchases or customer service requests and processing accordingly.
· Generating reports on Spektrix system
· Providing customer service in a friendly yet expedient manner
· 1-2 years of experience in Box Office, House Management, or a similar customer service role
· Proven record of punctuality and attention to detail
· Ability to work well under pressure while maintaining a friendly demeanor
· Familiarity with Spektrix or demonstrated ability to learn new technology
· Physical requirements include the ability to sit for multiple hours at a time, hear patrons over the phone, and lift up to 20lbs repeatedly.
To apply please send cover letter and resume to: firstname.lastname@example.org. Resume and Cover Letter should each be one page or shorter and highlight applicant’s abilities in ticketing and customer service. Please do not send a headshot. No calls will be accepted.
Theatre Row is an equal opportunity employer. We do not discriminate in recruitment or employment on the base of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity or gender expression, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status or any other characteristic protected by law. Theater Row is a program of the non-profit Building for the Arts (www.bfany.org). As an organization we embrace the following core values:
· Inclusion: Embrace diversity within the mosaic of our community
· Collaboration: Elevate a multiplicity of ideas and establish trusting relationships
· Respect: Ensure authentic and consistent regard for the experiences, thoughts and opinions of all
· Impact: Enact the change we seek to make in the world and celebrate moments of triumph
· Creativity: Model and encourage avenues for innovative expression and exploration
For more information about our Mission, Vision and values please visit us at https://bfany.org/about.
All employees of Theatre Row will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building.
About the Role
Building for the Arts – the New York-based national nonprofit behind Theatre Row and Music and the Brain – is seeking an energetic, entrepreneurial, full-time Marketing and Social Media Manager to start in early September. Reporting to the COO and working closely with the Development Manager and both program teams, the Marketing and Social Media Manager is responsible for developing and managing campaigns to advance the vision, mission, values, and strategic objectives of BFA. This role oversees the representation of BFA’s pillar programs on our website and in all other media, both online and in print. With a creative spirit, strong attention to detail, and a passion for theatre and/or arts education, the Marketing and Social Manager plays a key role in scaling the visibility and the impact of the entire team’s work.
Training and initial work will be remote until at least November 1, 2021. At that time or sometime thereafter, pending COVID, the role will shift to a hybrid in-person / remote schedule. BFA’s contemporary, bright, spacious offices are located on the fifth floor of the recently renovated Theatre Row at 412 W 42nd Street. All employees are required to be fully vaccinated.
About the Organization
Founded in 1976, Building for the Arts (BFA) expands access to the performing arts by providing creative space, learning opportunities, and hubs for artistic connection.
Our first initiative, Theatre Row, is a six-theater off-Broadway complex in the heart of New York’s Theater District that provides a home for nonprofit theatre companies without a home of their own. We partner with 100+ companies each year—including ten Companies-in-Residence—supporting 3,000 artists and welcoming 125,000 guests.
In 1997, we launched Music and the Brain (MATB) to bring a music literacy curriculum and classroom keyboard instruction to schools in under-resourced communities. We empower music educators and ensure equity for all learners, helping students build skills to succeed academically and in life. In the last year, we launched Music and the Brain All Access, a brand-new hybrid learning program, to reach our students nationwide in schools, at home, or both. MATB has benefitted more than 475 teachers and 475,000 students to date.
Our Vision: People connecting and growing through the transformative power of the performing arts.
Our Mission: We expand access to the performing arts by providing creative space, learning opportunities, and hubs for artistic connection.
Responsibilities: Creativity, Communication, and Collaboration
Expectations & Compensation:
To apply, please submit a cover letter and resume in word or pdf format using the following website: https://bit.ly/BFA_Marketing_SocialMedia
Examples of previous creative work (no more than 4 pages) are welcomed, but not required.
Building for the Arts is an equal opportunity employer. We do not discriminate in recruitment or employment on the base of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity or gender expression, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status or any other characteristic protected by law.