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Box Office Coordinator

Temporary Associate Box Office Coordinator

Theatre Row

Box Office Coordinator

Theatre Row, a program of the non-profit Building for the Arts NY, Inc. (BFA), is an Off-Broadway multi-theater complex in the heart of the Theater District that serves as an affordable home for performing arts organizations, and a lively, accessible venue for diverse audiences.  

Located just two blocks from Times Square, Theatre Row’s six theaters, five rehearsal studios, and nine offices are rented by over 100 theatre and performance arts companies each year, bringing over 125,000 patrons to Theatre Row annually.

BFA is seeking a Box Office Coordinator. The Coordinator is the main box office point of contact, responsible for managing and training a team of associates and overseeing window and phone sales as well as ticket printing and will call. Successful candidates demonstrate the ability to positively lead a team, are enthusiastic about patron services and ticketing, have a strong attention to detail, and are familiar with box office best practices.

This is a 40 hour/week, salaried, non-exempt position. The Box Office Coordinator reports to the Audience Services Manager. The Box Office is open to the public daily from 2:00pm-6:00pm for in person and phone sales; and from 2 hours before the first curtain until 30 minutes past the last curtain on days with performances.  There are evening performances 6-7 days a week and up to 5 matinee days weekly.

Some holidays will be required.

All employees of BFA will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building. 

Responsibilities of the Box Office Coordinator include but are not limited to:

  • Team Training & Leadership
    • Serve as primary contact for BFA box office
    • Training and managing a team of Associate Box Office Coordinators (ABCs)
    • Creating, implementing, and troubleshooting monthly schedules for ABCs
  • Knowledge/Execution of Box Office Systems (in this case, Spektrix)
    • Creating, editing, and running basic show reports using Spektrix
    • Building shows in Spektrix; creating and editing promo codes for current and upcoming productions
    • Managing ticket sales and issuing in Spektrix
    • Implementing and upkeeping all third-party ticketing vendors and producer-facing box office communication systems
    • Maintaining filing system for the Theatre Row Box Office
    • Managing physical upkeep of box office (ticket stock, credit card scanners, BOCA printers, etc.)
  • Administration
    • Running will call for multiple shows nightly
    • Answering patron questions about the building, facilities, and current & upcoming productions
    • Answering incoming phone calls for ticket purchases or customer service requests and processing accordingly.
    • Providing customer service in a friendly yet expedient manner

Required Qualifications:

  • 1-2 years of experience in managing/training a team
  • 1-2 years of experience in ticketing, front of house, or a similar customer service role in either entertainment or hospitality
  • 1 year of professional or educational experience working in theatre
  • Proven record of punctuality and attention to detail
  • Ability to work well under pressure while maintaining a friendly demeanor
  • Physical requirements include the ability to sit for multiple hours at a time, hear patrons over the phone, and lift up to 20lbs repeatedly.

Preferred Qualifications:

  • 2-3 years of experience in a theatre box office
  • Familiarity with Spektrix
  • Familiarity working with third party ticket sellers such as Goldstar, TKTS, TDF, etc.
  • Experience working at multi-venue theatres

Compensation: Salary is $45,000 – $47,250/year commensurate with experience. In addition to the base salary, BFA offers full-time employees a generous benefits package, including medical and dental, flexible spending accounts (FSA) for health and commuter benefits, 403(b) retirement plan, paid time off, bereavement and parental leave offerings.

To apply, please send cover letter and resume to: jobs@bfany.org with subject line “Box Office Coordinator Applicant: [Your Name]”. Resume and Cover Letter should each be one page or shorter and highlight applicant’s abilities in patron services. Please do not send a headshot. No calls will be accepted. 

BFA is an equal opportunity employer. We do not discriminate in recruitment or employment on the base of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity or gender expression, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.  

Theater Row is a program of BFA. Building for the Arts NY, Inc. is a 501(c)3 non-profit organization incorporated in the State of New York. We expand access to the performing arts by providing creative space, learning opportunities, and hubs for artistic connection.

 (www.bfany.org). As an organization we embrace the following core values:

  • Inclusion: Embrace diversity within the mosaic of our community 
  • Collaboration: Elevate a multiplicity of ideas and establish trusting relationships 
  • Respect: Ensure authentic and consistent regard for the experiences, thoughts and opinions of all 
  • Impact: Enact the change we seek to make in the world and celebrate moments of triumph 
  • Creativity: Model and encourage avenues for innovative expression and exploration 

For more information about our Mission, Vision and Values please visit us at https://bfany.org/about.

Theatre Row

TEMPORARY Associate Box Office Coordinator

Theatre Row, a program of the non-profit Building for the Arts NY, Inc. (BFA), is an Off-Broadway multi-theater complex in the heart of the Theater District that serves as an affordable home for performing arts organizations, and a lively, accessible venue for diverse audiences.  

Located just two blocks from Times Square, Theatre Row’s six theaters, five rehearsal studios, and nine offices are rented by over 100 theatre and performance arts companies each year, bringing over 125,000 patrons to Theatre Row annually.

BFA is seeking a part-time Temporary Associate Box Office Coordinator (ABC). The ABCs are responsible for handling window and phone sales as well as managing ticket printing and will call. Successful candidates are enthusiastic about patron services and ticketing, have a strong attention to detail, and are familiar with ticketing best practices.

This is a temporary, part-time, hourly, non-exempt position. ABCs report to the Box Office Coordinator. ABCs are typically scheduled for 16 to 20 hours per week. This Temporary position is expected to go through May 31, 2024. The Box Office is open to the public daily from 2:00pm-6:00pm for in person and phone sales; and from 2 hours before the first curtain until 30 minutes past the last curtain on days with performances.  There are evening performances 6-7 days a week and up to 5 matinee days weekly.

Some holidays will be required.

All employees of BFA will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building. 

Responsibilities of the Box Office Associate include but are not limited to:

  • Selling and issuing tickets using the Spektrix system
  • Running will call for multiple shows nightly
  • Answering patron questions about the building, facilities, and current & upcoming productions
  • Maintaining filing system for the Theatre Row Box Office
  • Answering incoming phone calls for ticket purchases or customer service requests and processing accordingly.
  • Generating pre-set reports on Spektrix system
  • Providing customer service in a friendly yet expedient manner

Required Qualifications:

  • 1-2 years of experience in ticketing, front of house, or a similar customer service role in either entertainment or hospitality
  • 1 year of professional or educational experience working in theatre
  • Proven record of punctuality and attention to detail
  • Ability to work well under pressure while maintaining a friendly demeanor
  • Physical requirements include the ability to sit for multiple hours at a time, hear patrons over the phone, and lift up to 20lbs repeatedly.

Preferred Qualifications:

  • 1-2 years of experience in a theatre box office
  • Familiarity with Spektrix
  • Familiarity working with third party ticket sellers such as Goldstar, TKTS, TDF, etc.
  • Experience working at multi-venue theatres

Pay: This position is paid $19 per hour and does not qualify for benefits.

To apply, please send cover letter and resume to: jobs@bfany.org with subject line “ABC Applicant: [Your Name]”. Resume and Cover Letter should each be one page or shorter and highlight applicant’s abilities in patron services. Please do not send a headshot. No calls will be accepted. 

BFA is an equal opportunity employer. We do not discriminate in recruitment or employment on the base of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity or gender expression, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.  

Theater Row is a program of BFA. Building for the Arts NY, Inc. is a 501(c)3 non-profit organization incorporated in the State of New York. We expand access to the performing arts by providing creative space, learning opportunities, and hubs for artistic connection.

 (www.bfany.org). As an organization we embrace the following core values:

  • Inclusion: Embrace diversity within the mosaic of our community 
  • Collaboration: Elevate a multiplicity of ideas and establish trusting relationships 
  • Respect: Ensure authentic and consistent regard for the experiences, thoughts and opinions of all 
  • Impact: Enact the change we seek to make in the world and celebrate moments of triumph 
  • Creativity: Model and encourage avenues for innovative expression and exploration 

For more information about our Mission, Vision and Values please visit us at https://bfany.org/about.