Work With Us

Work With Us


Theatre Row 

House Manager 


Theatre Row, a program of the non-profit Building for the Arts NY, Inc. (BFA), is an Off-Broadway multi-theater complex in the heart of the Theater District that serves as an affordable home for performing arts organizations, and a lively, accessible venue for diverse audiences.  

Located just two blocks from Times Square, Theatre Row’s six theaters, five rehearsal studios, and nine offices are rented by over 100 theatre and performance arts companies each year, bringing over 125,000 patrons to Theatre Row annually. 

BFA is seeking a full time House Manager for Theatre Row to begin on or around June 1, 2023. Provides excellent customer service to our patrons, responds to emergencies, problem solves and implements Front of House policies and procedures. Trains and oversees Front of House staff to ensure Theatre Row standards are met.  Successful candidates are excited to work with patrons, have strong attention to detail, and are familiar with both commercial and non-profit theatre best practices.  

This is a 40hr a week non-exempt position, with most work taking place onsite (some remote hours can be facilitated). The House Manager reports to the Audience Services Manager and supervises the Associate House Managers. The following is a typical schedule for this position, but can vary dependent on activities in the building. The House Manager has some discretion in setting their schedule: 

Wednesdays: 12pm – 8pm  

Thursdays and Fridays: 2pm – 10pm 

Saturdays and Sundays: 12pm – 8pm  

Mondays and Tuesdays: OFF 


Some holidays will be required.  

All employees of Theatre Row will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building. 

Responsibilities of the House Manager include but are not limited to:  


  • Managing the team of Part Time Associate House Managers, which includes scheduling, staffing, and training. 
  • Creating the schedule for security at Theatre Row and liaising with outside vendor on all security needs 
  • Liaising with outside vendor on all concessions needs 
  • Serve as point person for all front of house needs for one-off private event bookings with concessions vendor 
  • Handling communication with renters about front of house policies during a production’s run 
  • Attending production meetings 
  • Managing the ordering and hanging of show posters in the building 

House Management: 

  • Greeting patrons and directing them to their destination within the complex 
  • Scanning tickets and monitoring the front doors of the venue. 
  • Communicating building policies both to patrons and to the stage management and front of house teams of multiple companies. 
  • Ensuring all companies within the complex are adhering to fire safety rules and regulations. 
  • Maintain basic cleanliness of public areas including lobby, lounge and bathrooms throughout public hours. 
  • Oversee special events and parties as scheduled  
  • Maintain up to date information on current COVID guidelines and be responsible for enforcing those guidelines throughout the building. 


  • 1 – 2 years of house management experience  
  • 1 year of administrative or customer service experience is preferred but not required 
  • Must be able to lift 50lbs, sit, stand and walk for extended periods of time including up and down multiple sets of stairs. 
  • Ability to balance multiple simultaneous events 
  • Calm under pressure with a friendly and outgoing disposition 
  • Familiarity with the non-profit and commercial theatrical industry preferred 
  • Preference given to those with a NYFD F-03 Fireguard license and/or CPR certification. 

Salary is $40k – $45k, commensurate with experience.  Medical, dental, and paid time off benefits are included. 

To apply, please send cover letter and resume to: Resume and Cover Letter should each be one page or shorter and highlight applicant’s abilities in patron services. Please do not send a headshot. No calls will be accepted. 

BFA is an equal opportunity employer. We do not discriminate in recruitment or employment on the base of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity or gender expression, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.  


Theater Row is a program of BFA. Building for the Arts NY, Inc. is a 501(c)3 non-profit organization incorporated in the State of New York. We expand access to the performing arts by providing creative space, learning opportunities, and hubs for artistic connection.  

( As an organization we embrace the following core values: 

  • Inclusion: Embrace diversity within the mosaic of our community 
  • Collaboration: Elevate a multiplicity of ideas and establish trusting relationships 
  • Respect: Ensure authentic and consistent regard for the experiences, thoughts and opinions of all 
  • Impact: Enact the change we seek to make in the world and celebrate moments of triumph 
  • Creativity: Model and encourage avenues for innovative expression and exploration 

For more information about our Mission, Vision and Values please visit us at